I wrote in 2017 a post called Don't Trap Your Clients in the Bikeshed. That post was about avoiding the trap of seeking feedback on trivial decisions from clients before they're necessary.
Sometimes in software development a group of stakeholders will become very suddenly interested in a particular aspect of the software, and intense debate will ensue with a flurry of changes discussed in an area that everyone has an opinion about. In these occasions, as an engineer, your clients have put you in the bikeshed.
What do you do as an engineer when you find yourself in the bikeshed?
Slow Down
The pressure to immediately address every opinion can be daunting. Try not to get caught up in the whirlwind. Let the group debate while you maintain a healthy distance.
Pause for Documentation
Gently remind people that in order to get features into software, they need to write down clearly what they want. They have a responsibility to be clear about what they're asking for. That's the bargain.
Invoke the Process
QAs need to know what to test. A larger audience needs to know what changes are making it into the software. Customers need to know what's on the horizon. Releases need to be organized. Changes in one part of the codebase impact other areas.
Your engineering team has an established process for making and releasing your software. In the fervor to change the bikeshed, interested parties get excited to see their opinions realized. How long does it take to paint the thing blue? It's clearly not blue right now, and I want it to be blue.
Remind people why the process exists, and the drawbacks of making changes to a software system that don't follow the same process as other changes.
Expose the Bones
Sometimes it's really an issue of transparency. Non-engineers get frustrated that they don't understand why a feature is behaving the way it is. It can help to "expose the bones" as it were. Make a report that anyone can see that shows key metrics (how many requests, how long is it taking, who's using it, etc.). It can help to surface the internals of a feature. Make a page that shows diagnostic information about the input to a feature, how the feature calculated a result, and what the "raw" result is.
Remove Engineering From the Loop
Ultimately the goal is to remove engineering from the debate. If there's an intense debate about the color of the bikeshed, engineering can build a configuration option into the software where non-engineers can change the color at will. Try to distill the points of contention down to self-service features that don't require engineers to make code changes to the system.
