Blog Post of the Year?

"When I told one of our users, a business analyst, that using just one field for the name meant a huge amount of work for programmers, she actually asked me what our job was, if not to do the work that makes users productive. I’m very much afraid that things are out of hand. I tried to explain how our database schema works, and so on, but she impatiently insisted that it was our job to make things work."

I've been reading blogs like crazy this year, and I can say, with no exaggeration, that this may be the best post of the whole lot.

Reg FTW!